Terms and Conditions - Quantum Infinite Solutions Ltd.

Last updated: 27 November 2025

These Terms and Conditions (“Terms”) govern the provision of digital forensics, cybersecurity consulting, and related professional services by Quantum Infinite Solutions Ltd. (“QIS”, “we”, “us” or “our”) to you (“Client”, “you” or “your”).

By engaging QIS or accepting a proposal or quotation from QIS, you agree to be bound by these Terms. If you do not agree, you should not proceed with the engagement.

1. Definitions and Interpretation

1.1. In these Terms, unless the context otherwise requires:

“Associated Professional” means any forensic analyst, security professional, consultant or expert engaged by QIS to assist in delivering the Services.
“Client Data” means all data, documents, forensic images, devices, files and information provided by the Client to QIS for analysis.
“Deliverables” means reports, timelines, presentations, expert statements and other work product agreed to be provided under the Engagement Letter.
“Engagement Letter” or “Proposal” means any written quotation, statement of work or engagement agreement sent by QIS to the Client.
“Fees” means the charges set out in the Engagement Letter or as otherwise communicated in writing by QIS.
“Services” means the digital forensics, cybersecurity consulting, expert witness and related professional services to be provided by QIS.
“Work Product” means all reports, analysis, timelines, visualisations, opinions and other materials created by QIS in the course of performing the Services.

1.2. References to “writing” or “written” include email and other electronic communications unless expressly stated otherwise.

2. Tool and Methodology Ownership

2.1. All forensic tools, software, hardware, analytical methods, workflows, scripts, templates and proprietary techniques used by QIS in the delivery of Services (collectively “QIS Tools”) are and remain the sole and exclusive property of QIS.

2.2. QIS Tools are not the property, product or service of any third party, and QIS does not act as a reseller or intermediary for any external tool provider except where expressly disclosed in writing.

2.3. The Client acquires no right, title or interest in QIS Tools by virtue of engaging QIS or receiving Deliverables.

2.4. QIS may from time to time upgrade, modify or substitute QIS Tools in order to maintain quality, efficiency and compliance with professional standards.

3. Core Services and Standard Deliverables

3.1. QIS’s core service offering consists of receiving Client Data (whether in document format such as PDF, forensic image format, or other structured or unstructured data), analysing that data using QIS Tools, and presenting the results in a more understandable, structured and professionally usable format.

3.2. Unless otherwise agreed in the Engagement Letter, the standard Deliverable is a written forensic report setting out the findings, methodology and relevant artefacts identified during analysis.

3.3. The scope, format and detail of Deliverables will be agreed with the Client prior to commencement of work and recorded in the Engagement Letter.

4. Optional Service Modules

4.1. In addition to the core Services, QIS offers the following optional modules, which may be selected and priced separately:

Module A: Basic Timeline
A chronological timeline of calls, messages, locations, media and other device artefacts, presented in tabular or graphical format.

Module B: GPS Location Timeline
Detailed geolocation analysis, including mapping of movements, waypoints, proximity analysis and correlation of location data across multiple sources.

Module C: Multi-Device Compilation Report
Cross-device synthesis and correlation of data from multiple handsets, computers, cloud accounts or other sources, presented in a unified analytical report.

Module D: PowerPoint or Presentation ModuleA simplified, visual presentation (typically in PowerPoint or similar format) designed to explain complex technical findings to judges, juries, barristers or other non-technical audiences.

4.2. The Client will specify which, if any, optional modules are required at the time of instruction. Each module will be separately quoted and itemised in the Engagement Letter.

4.3. QIS reserves the right to charge for additional time and work where the Client requests:

Significant alterations, enhancements or re-analysis beyond the scope originally agreed;
Multiple iterations or revisions of Deliverables;
Detailed investigation of new lines of inquiry not contemplated in the original instruction; or
Any other work that falls outside the Services and modules specified in the Engagement Letter.

4.4. Where additional work is required under clause 4.3, QIS will notify the Client in writing of the nature of the additional work and the applicable charges. Continuation of the engagement following such notification will constitute acceptance of the additional charges.

5. Professional Standards and Duties

5.1. QIS is committed to the highest professional standards in digital forensics and cybersecurity consulting. All Services are performed in accordance with:

Relevant codes of practice and professional guidance applicable in Ireland and the United Kingdom;
ISO/IEC 17025 principles and best-practice forensic methodology;
The overriding duty to the court (where Services are provided for litigation purposes); and
All applicable data protection, confidentiality and privilege obligations.

5.2. Where QIS is instructed as an expert witness or to prepare evidence for legal proceedings, QIS acknowledges that its overriding duty is to assist the court on matters within its expertise, and that this duty overrides any obligation to the Client.

5.3. QIS will maintain appropriate professional indemnity insurance and comply with all regulatory and statutory obligations applicable to the provision of the Services.

6. Expert Witness Fees and Court Attendance

6.1. Expert witness services, including but not limited to giving oral evidence in court, attending conferences with counsel, participating in expert meetings, or appearing at mediations, arbitrations, tribunals or other formal hearings, are not included in QIS’s standard consultancy or analytical work.

6.2. Preparation for court, including time spent reviewing materials, updating reports, preparing witness statements, conferences with the legal team, research, and any necessary travel, is charged separately and in addition to any court attendance fee.

6.3. Standby time, adjourned hearings, part-heard matters, and waiting time at court may also be chargeable at the agreed rate or an agreed proportion of that rate, as confirmed in writing with the Client prior to the hearing date.

6.4. QIS determines the applicable hourly or daily rate for expert witness services (including preparation time and court attendance) based on the nature, complexity and urgency of the matter. This rate will be communicated to the Client in writing prior to the commencement of any expert witness or court-related work. The Client is not required to formally acknowledge or confirm acceptance of this rate. Commencement or continuation of work following communication of the rate will be deemed to constitute acceptance of the rate.

6.5. QIS will provide reasonable advance notice of expert witness and preparation time charges. Invoices for such work will be itemised to show preparation time, travel time, attendance time and any other chargeable activities separately.

6.6. Cancellation or adjournment of a hearing with less than 5 working days’ notice may result in a cancellation charge reflecting time reserved and opportunities foregone.

7. Client Obligations

7.1. The Client agrees to:

Provide clear, written instructions setting out the scope, objectives and any specific questions or issues to be addressed;
Supply Client Data in a timely manner and in the format agreed;
Ensure that QIS is authorised to receive, process and analyse the Client Data;
Notify QIS promptly of any changes in scope, deadlines or other material circumstances;
Respond promptly to requests for clarification, additional information or Client input; and
Pay all Fees in accordance with clause 9.

7.2. The Client warrants that:

It has the legal right and authority to provide Client Data to QIS for analysis;
Client Data does not infringe any third-party rights;
All necessary consents, authorisations and court orders (if applicable) have been obtained; and
The engagement of QIS complies with all applicable laws and professional rules.

7.3. The Client will indemnify QIS against any loss, liability, cost or expense arising from any breach of the warranties in clause 7.2 or any failure by the Client to comply with its obligations under these Terms.

8. Use of Associated Professionals

8.1. QIS reserves the right to engage Associated Professionals, including forensic analysts, security professionals, technical consultants, translators, or other experts, as QIS deems necessary or appropriate to deliver the Services efficiently and to the required professional standard.

8.2. All Associated Professionals will be subject to the same confidentiality, data protection and professional standards that bind QIS, and QIS will remain responsible for the quality and delivery of all Services and Deliverables.

8.3. The Client will not be required to contract directly with any Associated Professional. QIS will be the Client’s sole point of contact, and all communications, instructions and Deliverables will be channelled through QIS.

8.4. QIS will ensure that any Associated Professional engaged ona Client matter possesses appropriate qualifications, experience and professional indemnity cover.

9. Fees, Payment Terms and QIS Right to Set Fees

9.1. Fees for Services will be set out in the Engagement Letter or otherwise communicated to the Client in writing prior to commencement of work.

9.2. Unless otherwise stated, Fees are exclusive of value-added tax (VAT), which will be charged at the applicable rate.

9.3. QIS may also charge for:

Reasonable out-of-pocket expenses, including travel, accommodation, couriers, and specialist software or hardware costs;
Disbursements incurred on the Client’s behalf; and
Any costs arising from urgent, out-of-hours or expedited work, which may attract a premium.

9.4. Payment terms are net 30 days from the date of invoice unless otherwise agreed in writing. QIS reserves the right to charge interest on overdue amounts at the rate of 8% per annum above the European Central Bank base rate, or the maximum rate permitted by law, whichever is lower.

9.5. QIS may require payment of a retainer or deposit prior to commencing work, particularly in relation to large-scale or long-duration engagements. Work may be suspended if payment milestones are not met.

9.6. QIS reserves the right to determine all service fees based on the nature, complexity, urgency, and technical demands of the matter, the seniority and expertise of personnel assigned, and the commercial context of the engagement. All fees will be communicated to the Client in writing before work commences or, where additional work arises, before that additional work is undertaken. Continuation or commencement of work following communication of fees constitutes acceptance of those fees, and the Client is not required to provide separate written confirmation or acknowledgment.

9.7. In the event of any dispute over Fees, the Client must notify QIS in writing within 14 days of the invoice date. Disputes over Fees do not relieve the Client of the obligation to pay any undisputed portion of an invoice.

9.8. QIS may, in its discretion, engage debt collection or legal proceedings to recover overdue amounts, and the Client will be liable for all reasonable costs of recovery.

10. Confidentiality and Data Protection

10.1. QIS will treat all Client Data and instructions as strictly confidential, subject to:

QIS’s overriding duty to the court (where applicable);
Disclosure required by law, court order or regulatory authority;
Disclosure to Associated Professionals on a need-to-know basis; and
The Client’s express written consent.

10.2. QIS is registered as a data controller under the General Data Protection Regulation (GDPR) and Irish and UK data protection legislation. QIS will process all personal data contained in Client Data in accordance with applicable data protection law and QIS’s Privacy Policy.

10.3. The Client is responsible for ensuring that it has a lawful basis (under GDPR or other applicable law) to disclose Client Data to QIS, and that all necessary data subject consents, legitimate interests assessments, or court orders are in place.

10.4. QIS will implement appropriate technical and organisational measures to protect Client Data against unauthorised access, loss, destruction or disclosure. QIS’s security measures include:

Encrypted storage and transmission;
Access controls and user authentication;
Regular security audits and updates; and
Secure destruction or return of Client Data at the conclusion of the engagement, as agreed with the Client.

10.5. Upon completion of the Services, or at the Client’s request, QIS will securely return or destroy all Client Data in accordance with best-practice data sanitisation standards, unless retention is required by law, professional standards, or for defence of potential claims.

11. Intellectual Property and Work Product

11.1. All intellectual property rights in QIS Tools, methodologies, templates, know-how and pre-existing materials remain the property of QIS.

11.2. Ownership of Work Product (reports, timelines, presentations, expert statements and other Deliverables specifically created for the Client) will vest in the Client upon full payment of all Fees, provided that:

QIS retains the right to use anonymised or aggregated data derived from the engagement for research, training, quality assurance and business development purposes;
QIS may retain copies of Work Product for regulatory, archival and professional indemnity purposes; and
The Client may not use, reproduce or disclose QIS Tools, methodologies or other proprietary materials beyond what is necessary for the purpose for which the Services were engaged.

11.3. The Client is granted a non-exclusive, non-transferable licence to use Work Product for the purposes of the litigation, investigation or other matter for which QIS was instructed. This licence includes the right to disclose Work Product to the court, opposing parties (where required by rules of disclosure or discovery), counsel, and other professional advisers bound by duties of confidentiality.

11.4. The Client may not use Work Product for any purpose unrelated to the matter for which QIS was instructed without QIS’s prior written consent.

12. Limitation of Liability and Indemnity

12.1. QIS’s total liability to the Client in respect of any claim arising out of or in connection with the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total Fees paid by the Client to QIS in respect of the particular engagement giving rise to the claim, or €50,000, whichever is the greater.

12.2. QIS will not be liable for:

Loss or corruption of data (save to the extent caused by QIS’sgross negligence or wilful misconduct); or

Any claim arising from the Client’s breach of these Terms, including the warranties in clause 7.2.

12.3. The limitations and exclusions in this clause 12 do not apply to:

Death or personal injury caused by QIS’s negligence;
Fraud or fraudulent misrepresentation; or
Any other liability that cannot be excluded or limited by law.

12.4. The Client will indemnify and hold harmless QIS, its directors, employees and Associated Professionals from and against any claims, losses, damages, costs or expenses arising from:

Any breach by the Client of these Terms;
Any unlawful or unauthorised disclosure of Client Data to QIS;
Any third-party claim that the Client Data infringes intellectual property or other rights; or
Any use of Work Product by the Client beyond the scope of the licence granted in clause 11.3.

12.5. Each provision of this clause 12 operates separately. If any provision is held to be unreasonable or unenforceable, the remaining provisions will continue in full force and effect.

13. Quality Assurance and Professional Standards

13.1. QIS maintains rigorous quality assurance processes, including:

Peer review of technical work and Deliverables;
Regular training and continuing professional development for all staff;
Compliance with ISO/IEC 17025 principles and best-practice forensic standards;
Use of validated tools and methods; and
Maintenance of detailed case files, audit trails and working papers.

13.2. QIS Tools and methods are subject to regular validation, update and calibration to ensure accuracy, reliability and admissibility in legal proceedings.

13.3. QIS maintains appropriate records retention policies and will retain case files, working papers and supporting materials for a minimum of 7 years, or such longer period as may be required by law, professional standards or the specific nature of the engagement.

14. Termination

14.1. Either party may terminate the engagement by giving not less than 14 days’ written notice to the other, provided that:

The Client remains liable for all Fees, expenses and disbursements incurred up to the date of termination;
QIS may complete any work in progress or prepare the matter for handover, and charge for such work; and
QIS’s obligations of confidentiality and the provisions of clauses 10, 11, 12 and 15 will survive termination.

14.2. QIS may terminate the engagement immediately by written notice if:

The Client fails to pay any undisputed invoice within 30 days of the due date;
The Client breaches any material term of these Terms and fails to remedy that breach within 14 days of written notice;
The Client becomes insolvent, enters administration, receivership or liquidation, or makes any arrangement with creditors;
QIS reasonably believes that continuing the engagement would breach professional standards, legal obligations or duties to the court; or
QIS identifies a conflict of interest that cannot be managed.

14.3. Upon termination, QIS will:

Provide the Client with a final invoice for all work completed and expenses incurred;
Return or securely destroy Client Data in accordance with clause 10.5; and
Deliver any Work Product completed up to the date of termination, provided that all outstanding Fees have been paid.

15. General Provisions

15.1. Entire Agreement. These Terms, together with the Engagement Letter, constitute the entire agreement between the parties and supersede all prior negotiations, representations and agreements.

15.2. Amendments. Any amendment or variation of these Terms must be agreed in writing and signed by both parties. QIS reserves the right to update these Terms from time to time, and updated Terms will apply to new engagements entered into after the date of update.

15.3. Assignment. The Client may not assign, transfer or subcontract any rights or obligations under these Terms without QIS’s prior written consent. QIS may assign or subcontract its obligations to Associated Professionals in accordance with clause 8.

15.4. Third Party Rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 (or equivalent legislation) to enforce any term of these Terms.

15.5. Waiver. No failure or delay by either party in exercising any right or remedy will constitute a waiver of that right or remedy. A waiver of any breach of these Terms will not constitute a waiver of any subsequent breach.

15.6. Severability. If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.

15.7. Force Majeure. Neither party will be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government action, epidemic, pandemic, fire, flood, failure of telecommunications or internet services, or failure of third-party suppliers.

15.8. Notices. All notices under these Terms must be in writing and will be deemed delivered:

If sent by email, upon confirmation of receipt;
If sent by registered post, 3 business days after posting; or
If delivered by hand, upon delivery.

Notices to QIS should be sent to:
Quantum Infinite Solutions Ltd.
Unit 15 Waterside Court, Malahide, Co Dublin
Email: [Your contact email]
Phone: [Your contact phone number]

15.9. Governing Law and Jurisdiction. These Terms are governed by the laws of Ireland. The parties irrevocably submit to the exclusive jurisdiction of the Irish courts in relation to any dispute arising out of or in connection with these Terms, save that QIS may elect to bring proceedings in any other jurisdiction in which the Client is resident or carries on business.

16. Contact Information

16.1. For all enquiries regarding these Terms or the Services, please contact:

Quantum Infinite Solutions Ltd.
Email: info@infinitesolutions.ie
Phone: +353879056601
Website: https://infinitesolutions.ie

By engaging Quantum Infinite Solutions Ltd., you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.